Frequently Asked Questions (FAQ)

Yes, all our cabs are equipped with POS, allowing convenient and secure payments via credit cards, debit cards or mobile payment links.

Yes, our chauffeurs speak English and are fully capable of communicating with international customers, ensuring a comfortable and language barrier-free service. If you have specific requests, please let us know at the time of booking.

Our cabs can comfortably accommodate up to 4 passengers. For larger groups or if you have bulky luggage, we recommend booking a minivan for a more convenient and comfortable ride.

Certainly, animals are welcome aboard our Taxis.

We handle the transportation of both people and documents, offering safe, punctual and reliable solutions. We provide dedicated services for individual movements, guaranteeing comfort and precision, and carefully manage the transportation of documents, parcels and sensitive materials, ensuring maximum discretion and security. In each type of service, we operate in full compliance with current regulations, to offer a professional experience tailored to the needs of our clients.

Unfortunately, we currently do not have accessible cabs for people with disabilities. However, we work with a trusted partner with vehicles equipped with wheelchair ramps. We recommend that you indicate this need when making your reservation to ensure the best possible service.

If you have lost an item on our cab, please do not hesitate to contact us immediately at the dedicated number (+41799273437). We will do our best to help you recover it quickly by putting you in direct contact with the driver.

At this time, Lugano in Taxi does not offer the option of directly choosing a driver for transportation. However, we will always do our best to accommodate your preferences. You will be able to choose the type of vehicle you want and, if possible, request the availability of a specific driver. Our goal is to ensure a comfortable travel experience tailored to your needs.

Yes, Lugano in Taxi offers transportation services to airports. You can easily book a cab to the airport by sending a message on WhatsApp to +41 79 927 34 37. When you book, remember to provide the following information:

• Date and time of pickup
• Pickup and releaseaddress
• Number of passengers and luggage
• Flight details, if it is an arrival (to ensure tracking of landing time)

By booking in advance, we can guarantee you on-time and stress-free transportation to or from the Lugano airport

No, prices do not change in case of delay. For flights, we offer the first hour of waiting for free. For trains, the first 20 minutes of waiting time is included. Beyond these times, an additional waiting fee will be charged.

Yes, we offer an airport greeting service to ensure a comfortable and stress-free arrival. One of our drivers will be waiting for you upon arrival with a sign displaying your name or, if you prefer for privacy reasons, your company name. In this way, your journey will begin in the utmost comfort and peace of mind..

We cover a wide area, including both urban and suburban areas.

For more details about the areas served, contact us at +41 79 927 34 37.

Certainly, all our vehicles offer free Wi-Fi available to passengers.

Our cabs are equipped to carry standard size luggage. If you are traveling with a large amount of luggage or particularly bulky items, please let us know at the time of booking. That way we can ensure that you have an appropriate vehicle, such as a minivan, to best meet your needs.

Yes, our service operates 24 hours a day, 7 days a week. You can book a cab at any time, including on Saturdays or Sundays, at night, and on holidays. In these cases, a 15% surcharge will be applied over the base fare (see website).

Yes, we offer transportation solutions for companies. If you would like to arrange regular or occasional transfers for your employees, you can contact us to inquire about the packages we reserve for companies.

Yes, we offer competitive corporate rates and customized packages for companies. You can contact us at +41 79 927 34 37 to get a quote based on the number of monthly rides and type of service required.

If you need transportation for corporate events, conferences or meetings, you can contact us to arrange dedicated rides for your employees or guests. We offer customized solutions for events of all kinds.

Yes, we offer premium service for executives and corporate clients, with high-class vehicles and professional drivers. This service also includes additional comfort options, such as extra-long vehicles to provide more seating space, tinted windows, and leather interiors.

Yes, we provide detailed invoices for each corporate ride, which you can request and receive by email. Each invoice includes trip detail, cost, and all necessary accounting information.

Yes, you can book a cab for someone other than yourself (elderly care, hospital check-ups, etc.) at no extra charge. You only need to indicate the details of who the passenger will be at the time of booking.

You can request a receipt for your ride directly from the driver at the end of the trip and you will receive it through the email address you provided. Issuing an invoice is a service offered, through direct agreement with our administration, to companies that exceed a certain volume of monthly rides. For more information, request assistance at +41 79 927 34 37.

Yes, of course, you can book a cab for a specific time in advance. We recommend that you make your reservation at least 30 minutes before your preferred time to ensure availability.

Some of our cabs in Lugano are equipped with child seats, but we recommend that you book in advance and specify this requirement to ensure that the vehicle is properly equipped.

No, the ride cost does not vary based on traffic or travel time. If the route takes longer due to traffic, the final price will not be increased.

Yes, our drivers in Lugano follow strict hygiene protocols, including wearing masks (if necessary), washing hands frequently, and cleaning surfaces inside the vehicle between runs.

Lugano in Taxi provides a fleet of premium vehicles to ensure your comfort during your travels in and around Lugano. Our fleet includes:

• 5 Mercedes E-Class (sedan, elegant and spacious)
• 5 Mercedes S-Class (extra-long sedan, for an even more luxurious journey)
• 7 Mercedes V-Class (minivans, perfect for groups or families)

Each vehicle is equipped with the best amenities:

• Free Wi-Fi
• Air conditioning for the perfect climate
• Privacy glass to ensure your privacy
• Leather interior for an exclusive travel experience
• Automatic transmission for a smooth and pleasant ride

In addition, for your comfort, we offer a welcome on board with water and tissues. To make your trip even more convenient, cell phone chargers are available to make sure your devices are always ready to use.